Completion

CERTIFICATE

Capstone: Preparing to work as a Cloud Support Associate

This course is part of AWS Cloud Support Associate Certificate.

Course Cost

Free course

Beginner

Skill Level

9 Hours

Self-paced lessons

This capstone course prepares you for a career as a Cloud Support Associate through practical training in AWS environments. The curriculum covers advanced troubleshooting techniques, customer interaction strategies, and architecture analysis from multiple perspectives. You'll develop essential skills in technical problem-solving, documentation, and professional development, including resume building and interview preparation.

Alex G.

Oksana Hoeckele

English

Alex G.

Oksana Hoeckele

What you'll learn

Master cloud support troubleshooting techniques

Develop effective customer interaction strategies

Analyze and document cloud architectures

Create professional resumes and portfolios

Prepare for technical interviews

Understand AWS support processes

Build and evaluate multi-tier architectures

Skills you'll gain

Cloud Support

AWS Architecture

Technical Troubleshooting

Customer Service

Cloud Computing

Interview Skills

Resume Building

Problem Solving

This course includes:

2.4 Hours PreRecorded video

11 assignments

Access on Mobile, Tablet, Desktop

FullTime access

Shareable certificate

Get a Completion Certificate

Share your certificate with prospective employers and your professional network on LinkedIn.

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Get a Completion Certificate

Share your certificate with prospective employers and your professional network on LinkedIn.

CREATED BY

PROVIDED BY

Top companies offer this course to their employees

Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.

There are 4 modules in this course

This comprehensive capstone course focuses on preparing students for roles in cloud support, particularly within AWS environments. The curriculum covers four main areas: review of cloud support fundamentals, job preparation including resume and portfolio building, interview preparation with insights from AWS Premium Support professionals, and a hands-on capstone project involving architecture building and analysis. Students gain practical experience through real-world scenarios and develop essential skills for cloud support careers.

Module 1: Review of Cloud Support Topics

Module 1 · 180 Minutes to complete

Module one provides an overview of essential skills and considerations for assisting customers in the cloud. In this module, you review the highlights of the previous courses in the Cloud Support Associate certification series. Then, you transition into some new topics around troubleshooting and escalating technical issues. The module concludes with the discussion of artificial intelligence (AI) and how it might assist you in cloud technical support.

Skills you'll gain

Cloud support

Troubleshooting

Technical escalation

AWS workload support

Architecture analysis

Artificial intelligence in support

This course includes:

10 Videos

2 Assignments

2 Plugins

1 App items

4 Reading Materials

Module 2: Job Seeking Concepts

Module 2 · 60 Minutes to complete

In module two, you explore how to position yourself as a skilled professional who continuously expands a skillset and contributes to the cloud community. This involves diving into resume and portfolio building, as well as the creation of an online presence. The second module closes out with a look at how you can evaluate opportunities and any gaps you may have in your knowledge.

Skills you'll gain

Resume building

Portfolio creation

Online presence development

Professional positioning

Knowledge gap analysis

This course includes:

5 Videos

2 Assignments

3 Reading Materials

Module 3: Preparing for an Interview

Module 3 · 120 Minutes to complete

The third module of the course focuses on interviewing. You begin the module with reviewing strategies and techniques to help you prepare for technical interviews. Then, you dive into discussions with professionals from AWS Premium Support around the interviewing and hiring process. Lastly, you analyze sample interviews and additional questions to help you gain practical experience.

Skills you'll gain

Interview preparation

Technical interviewing

Professional communication

Interview strategies

Self-reflection

This course includes:

9 Videos

2 Assignments

2 Reading Materials

Module 4: Building your Capstone Project

Module 4 · 180 Minutes to complete

In module four, you practice using the knowledge and various skills you've acquired throughout the course. Then, you complete the capstone project, where you build, analyze, and document an application architecture. You also have the opportunity to view the architecture from various perspectives, such as builder, supporter, and interviewer.

Skills you'll gain

Architecture design

Architecture documentation

Technical analysis

Question formulation

AWS multi-tier architecture

Perspective analysis

This course includes:

8 Videos

3 Assignments

1 Plugins

1 App items

1 Reading Materials

Fee Structure

Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: AWS Cloud Support Associate Certificate

Reviews

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Faculties

These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.

4.9

Reviews

55,187

Students

Courses

Alex G.

Alex is an IT professional with over 10 years of experience working in the industry. I've spent my career migrating companies of all sizes to the AWS cloud. I love seeing how the cloud can empower individuals to build new and exciting IT solutions that weren’t possible before. When I’m not teaching or using AWS I enjoy spending time outside or working on a new project around the house.

4.7

Reviews

11,298

Students

Courses

Oksana Hoeckele

Oksana Hoeckele is a Cloud Technologist based in the US. Oksana’s passion for learning led her to pursue a Bachelors and dual Master’s Degrees. Oksana taught at several higher education institutions, and while searching for opportunities to enhance her classes, she became interested in tech. Oksana completed a coding bootcamp, participated in hackathons, and wrote technical documentation for a tech company. Oksana finds herself always drawn to new experiences, cultures, and people. Outside of AWS, Oksana enjoys traveling, exploring the tech sector, gaining new skills, and sharing her knowledge with students.

Beginner

Skill Level

9 Hours

Self-paced lessons

Course Cost

Free course

Completion

CERTIFICATE

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