Privacy Policy
RiseUpp is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. By accessing or using our website or services, you agree to be bound by the terms of this privacy policy. If you do not agree with the terms of this privacy policy, please do not access or use our website or services.
Personal Information: Personal information is information that can be used to identify you or contact you, such as your name, email address, phone number, postal address, date of birth, gender, etc. We may collect personal information from you when you register for an account, enrol in a course, make a purchase, request customer support, participate in surveys, contests, promotions, or other activities, or otherwise communicate with us.
Course Information: Course information is information related to the courses that you enrol in, purchase, complete, rate, review, or otherwise interact with on our website or through our services. This may include the course title, provider, instructor, description, price, duration, completion status, certificate, feedback, etc. We may collect course information from you when you use our website or services to access or manage your courses.
Payment Information: Payment information is information related to the transactions that you make on our website or through our services. This may include your credit card number, expiry date, security code, billing address, etc. We do not store your payment information on our servers. We use third-party payment processors to handle your payment transactions securely and in accordance with their own privacy policies.
Device and Usage Information: Device and usage information is information about your device and how you use our website or services. This may include your device type, operating system, browser type, IP address, location data, unique device identifiers, cookies, web beacons, pixel tags, log files, etc. We may collect device and usage information from you when you access or use our website or services to improve our functionality and user experience.
Social Media Information: Social media information is information that you share with us through social media platforms such as Facebook, Twitter, Instagram, etc. This may include your social media username, profile picture, posts, comments, likes, shares, etc. We may collect social media information from you when you link your social media account with our website or services or when you interact with us on social media platforms.
We may use the information we collect from you for various purposes such as:
To provide and improve our website and services
To process and fulfil your orders and requests
To communicate with you about your account and courses
To send you newsletters, promotions, offers, and other marketing materials
To personalize your experience and tailor our content and recommendations
To conduct research and analysis to enhance our products and services
To protect the security and integrity of our website and services
To comply with legal obligations and enforce our terms and conditions
To respond to your inquiries and feedback
To perform any other function that we deem necessary or appropriate
We may share your information with third parties in certain circumstances such as:
With course providers: We may share your personal information and course information with the course providers that offer the courses that you enrol in or purchase on our website or through our services. The course providers may use your information to provide you with the courses, communicate with you about the courses, issue certificates, request feedback, or for their own marketing purposes. The course providers are responsible for their own privacy practices and we encourage you to review their privacy policies before enrolling in or purchasing any courses.
With service providers: We may share your information with third-party service providers that perform functions on our behalf such as hosting, payment processing, analytics, marketing, customer support, etc. The service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
With affiliates: We may share your information with our affiliates, which are entities that are under common control with us, for business purposes such as providing and improving our products and services, marketing, etc. The affiliates are subject to this privacy policy and any other applicable.
With partners: We may share your information with our partners, which are entities that we collaborate with to offer you products, services, or promotions that may be of interest to you. The partners may use your information for their own marketing purposes or to provide you with the products, services, or promotions. The partners are responsible for their own privacy practices and we encourage you to review their privacy policies before engaging with them.
With other users: We may share your information with other users of our website or services, such as when you post a review, comment, or rating for a course, or when you participate in a discussion forum, chat room, or social media platform. The information that you share may be visible to other users and the public, and we have no control over how they may use or disclose your information. You are responsible for the information that you choose to share and we advise you to exercise caution and discretion.
With your consent: We may share your information with other parties with your consent or at your direction, such as when you authorize a third-party application or website to access your account or information, or when you opt-in to receive marketing communications from third parties.
For legal purposes: We may share your information with law enforcement, government authorities, courts, or other parties as required by law or as necessary to protect our rights, interests, property, or safety, or the rights, interests, property, or safety of others. We may also share your information in connection with a merger, acquisition, sale, reorganization, or other business transaction involving us or our assets.
We take reasonable measures to protect your information from unauthorized access, use, modification, disclosure, or destruction. We use technical, administrative, and physical safeguards such as encryption, firewalls, passwords, security audits, etc. to secure your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
We retain your information for as long as necessary to provide you with our website and services, to fulfil the purposes for which we collected it, to comply with legal obligations, to resolve disputes, to enforce our agreements, or for any other legitimate business purpose. We may delete or anonymize your information when it is no longer needed for these purposes.
We respect your choices and preferences regarding your information and how we communicate with you. You may:
Access and update your account information: You may access and update your account information at any time by logging into your account and editing your profile settings.
Manage your communication preferences: You may manage your communication preferences by opting in or out of receiving newsletters, promotions, offers, and other marketing materials from us or our partners. You may also unsubscribe from any email communication by following the instructions in the email. Please note that even if you opt out of receiving marketing communications, you may still receive transactional or service-related communications from us, such as order confirmations, course updates, customer support messages, etc.
Control your cookies and tracking technologies: You may control how cookies and other tracking technologies are used on our website or services by adjusting the settings of your browser or device. You may also opt out of certain third-party analytics or advertising services by following their instructions. Please note that disabling cookies and other tracking technologies may affect the functionality and performance of our website or services.
Delete your account: You may delete your account at any time by contacting us at support@riseupp.com. Please note that deleting your account will not erase all of your information from our servers and some of it may remain in our backup systems for legal, technical, or other reasons.
Our website and services are not intended for children under the age of 13 and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it as soon as possible. If you are a parent or guardian of a child under 13 and believe that we have collected personal information from your child, please contact us at support@riseupp.com.
We may update this privacy policy from time to time to reflect changes in our practices, laws, regulations, or other factors. We will notify you of any material changes by posting the updated privacy policy on our website or by sending you an email notification. Your continued use of our website or services after the effective date of the updated privacy policy constitutes your acceptance of the changes.