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Interacting with Customers
This course is part of multiple programs. Learn more.
Course Cost
Free course
Beginner
Skill Level
19 Hours
Self-paced Video lessons
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Retail Customer Service Professional Certificate or CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.7
3,677 Enrolled
English
What you'll learn
Create positive customer interactions across multiple channels
Implement effective de-escalation techniques with empathy
Demonstrate professional product knowledge and trust-building
Handle social media interactions professionally
Apply cross-selling and upselling strategies effectively
Skills you'll gain
This course includes:
2.33 Hours PreRecorded video
20 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This comprehensive course explores various customer interactions in retail settings, covering in-person, phone, and social media engagements. Students learn practical techniques for creating positive customer experiences, from initial welcomes to handling complex situations. The curriculum includes hands-on simulations and real-world scenarios, teaching essential skills in product knowledge, trust-building, de-escalation, and professional social media communication.
Welcoming Customers
Module 1 · 4 Hours to complete
Meeting Customers' Needs
Module 2 · 5 Hours to complete
De-escalation with Empathy
Module 3 · 4 Hours to complete
Professionalism in Social Media
Module 4 · 6 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: CVS Health Call Center Customer Service, CVS Health Retail Customer Service Professional Certificate
Reviews
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
4.7
19
Reviews
4,851
Students
1
Course
Denielle Booth is a seasoned Customer Service Expert with a deep understanding of how to foster positive and productive interactions with customers. With her expertise in customer communication, conflict resolution, and service delivery, Denielle is dedicated to helping businesses enhance their customer-facing operations. She offers the course Interacting with Customers, which provides valuable insights into building rapport, addressing customer needs, and effectively managing inquiries to create outstanding customer experiences. Denielle's approach focuses on the importance of empathy, professionalism, and problem-solving skills, enabling individuals to improve their ability to interact with customers and ensure long-term satisfaction.
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.