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Introduction to Customer Service
This course is part of multiple programs. Learn more.
Course Cost
Free course
Beginner
Skill Level
17 Hours
Self-paced Video lessons
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Retail Customer Service Professional Certificate or CVS Health Call Center Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
What you'll learn
Create positive interactions with customers
De-escalate conflict with customers effectively
Process retail transactions in real-world situations
Describe different roles in retail customer service
Implement effective time management strategies
Skills you'll gain
This course includes:
2.57 Hours PreRecorded video
21 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
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Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This comprehensive course provides an in-depth exploration of essential customer service skills. Students learn effective communication techniques, time management strategies, and de-escalation methods needed for successful customer service careers. The curriculum focuses on practical frameworks for communication, problem-solving, and customer interaction, enhanced by hands-on activities and real-world observations. Special emphasis is placed on developing empathy, active listening skills, and efficient task prioritization.
Customer Service Communication with Empathy
Module 1 · 4 Hours to complete
Active Listening with Customers
Module 2 · 4 Hours to complete
Problem-Solving in Customer Service
Module 3 · 3 Hours to complete
Effective Time Management
Module 4 · 6 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: CVS Health Call Center Customer Service, CVS Health Retail Customer Service Professional Certificate
Reviews
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
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Ricky La is a highly skilled Customer Service Expert with a passion for optimizing customer interactions and creating meaningful service experiences. With a focus on both customer satisfaction and operational efficiency, Ricky helps businesses build stronger customer relationships and improve service quality across various industries. He teaches Introduction to Customer Service, a course designed to equip professionals with foundational knowledge and practical strategies for managing customer expectations, resolving issues, and enhancing service delivery. Ricky's expertise spans areas like customer communication, conflict resolution, service excellence, and loyalty-building, making him a valuable resource for anyone looking to elevate their customer service skills. Through his teachings, Ricky empowers individuals and organizations to deliver customer experiences that drive long-term success and satisfaction.
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.