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CERTIFICATE
Retail Customer Service
This course is part of CVS Health Retail Customer Service Professional Certificate.
Course Cost
Free course
Beginner
Skill Level
20 Hours
Self-paced Video lessons
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full CVS Health Retail Customer Service Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.8
6,338 Enrolled
English
What you'll learn
Create positive interactions with customers
De-escalate conflict with customers
Process retail transactions in real-world situations
Describe different roles in retail customer service
Handle returns and exchanges professionally
Manage customer data and documentation accurately
Use e-commerce systems effectively
Collaborate effectively with team members
Skills you'll gain
This course includes:
2.25 Hours PreRecorded video
23 quizzes, 1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 5 modules in this course
This comprehensive course focuses on the practical aspects of retail customer service, covering essential skills needed for success in a retail environment. Students learn to handle various transactions, from basic sales to complex returns and exchanges, while maintaining excellent customer service. The curriculum includes hands-on training in data entry, inventory management, and e-commerce operations. Through simulations and practical exercises, participants develop skills in professional communication, conflict resolution, and efficient transaction processing. Special attention is given to documentation procedures, customer data handling, and modern retail technologies.
Retail Customer Service Roles
Module 1 · 4 Hours to complete
Meeting Customer Needs with Transactions
Module 2 · 4 Hours to complete
Assisting Customers with Returns
Module 3 · 4 Hours to complete
Reporting, Data Entry, and Communication
Module 4 · 4 Hours to complete
E-commerce and Customer Service
Module 5 · 4 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: CVS Health Retail Customer Service Professional Certificate
Reviews
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
4.8
69
Reviews
7,196
Students
4
Courses
Cory McLaren is a highly experienced Customer Service Expert with a focus on call center and retail customer service. With extensive expertise in both fields, Cory has developed a comprehensive understanding of how to improve service delivery, streamline communication, and enhance customer satisfaction in high-volume environments. He offers several courses, including Call Center Customer Service, Preparing for Your Call Center Customer Service Role, Preparing for Your Retail Customer Service Role, and Retail Customer Service, which provide essential training for individuals seeking to excel in customer-facing roles. Through these courses, Cory teaches practical strategies for managing customer interactions, resolving issues efficiently, and creating exceptional service experiences in both call center and retail settings. His approach emphasizes the importance of empathy, communication skills, and professionalism, empowering individuals to thrive in dynamic customer service environments.
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.