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Dell Technologies Technical Support for Hardware
This course is part of Dell Technologies Technical Customer Support Specialist.
Course Cost
Free course
Beginner
Skill Level
13 Hours
Self-paced lessons
This course is designed to provide aspiring IT professionals with a comprehensive understanding of hardware device components and the skills needed to troubleshoot common hardware issues in both client and enterprise environments. Through detailed lessons, hands-on exercises, and real-world scenarios, participants will gain a solid grasp of the inner workings of hardware components and learn systematic troubleshooting techniques to address issues that arise. The course equips learners with the knowledge to confidently approach hardware-related challenges, ensuring they can maintain and repair devices effectively to minimize downtime. By the end of this course, participants will have a well-rounded understanding of both client and enterprise hardware, enabling them to diagnose issues accurately and perform necessary repairs or upgrades to maintain system integrity and performance. This course is part of the Dell Technologies Technical Customer Support Specialist professional certificate curriculum.
English
What you'll learn
Understand primary computer components and their functions in client systems
Master diagnostic tools and troubleshooting techniques for client hardware
Gain comprehensive knowledge of enterprise server components and technologies
Develop skills to troubleshoot complex enterprise hardware including servers, storage, and networking
Learn data center fundamentals including RAID configurations and virtualization
Apply systematic approaches to identify and resolve hardware issues
Skills you'll gain
This course includes:
4.2 Hours PreRecorded video
11 assignments
Access on Mobile, Tablet, Desktop
Batch access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
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Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 4 modules in this course
This course provides a comprehensive understanding of hardware components and troubleshooting techniques for both client and enterprise environments. The curriculum is structured to build knowledge progressively, beginning with client hardware foundations and moving to enterprise systems. Students learn about primary computer components, audio-visual elements, and digital transformation concepts before advancing to diagnostics and troubleshooting methodologies. The enterprise modules cover server technologies, data center fundamentals, storage solutions including RAID configurations, networking principles, and enterprise-specific troubleshooting approaches. Throughout the course, hands-on exercises and real-world scenarios reinforce theoretical knowledge, ensuring learners develop practical skills applicable in technical support roles.
Client Hardware Foundations
Module 1 · 2 Hours to complete
Client Hardware Troubleshooting
Module 2 · 2 Hours to complete
Enterprise Hardware Foundations
Module 3 · 4 Hours to complete
Enterprise Hardware Troubleshooting
Module 4 · 5 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Dell Technologies Technical Customer Support Specialist
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
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Students
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Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.