In this module, learners will become familiar with the tools that play an integral role in tech support operations. The module is designed to give participants not only the understanding of the functionality of these tools but also how to apply them effectively in their day-to-day tech support roles.

This module deepens understanding of the core functions of operating systems. It is designed to solidify the foundational knowledge required to navigate and troubleshoot various operating systems effectively. Through a blend of theoretical instruction and practical application, learners explore the essential components and mechanisms that enable operating systems to provide a stable environment for applications to function.

This module delves into the principles underlying software architecture, common software problems, and various tried-and-trusted solutions. Learners will learn to identify, analyze, and address software-related issues swiftly and accurately, thus minimizing downtime and improving system efficiency.

This module focuses on elevating the learner's skillset with mastery in diagnosing software issues, optimizing its performance, and ensuring its compatibility across various platforms.