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Technical Support Fundamentals
This course is part of Google IT Support Professional Certificate.
Course Cost
Free course
Beginner
Skill Level
16 Hours
Self-paced lessons
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Google IT Support Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
18,50,702 Enrolled
English
What you'll learn
Understand binary system and computer architecture
Assemble a computer from scratch
Install and configure operating systems
Grasp internet fundamentals and networking concepts
Learn software management and troubleshooting
Develop customer service and problem-solving skills
Skills you'll gain
This course includes:
4.8 Hours PreRecorded video
15 quizzes, 4 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 6 modules in this course
This comprehensive course introduces the fundamentals of Information Technology (IT) support. Students learn essential concepts including computer hardware components, operating systems, networking basics, and troubleshooting methodologies. The curriculum covers practical skills like assembling computers, installing operating systems, and providing effective customer support. Through hands-on exercises and real-world scenarios, learners develop the foundational knowledge needed for an entry-level IT support role.
Introduction to IT
Module 1 · 4 Hours to complete
Hardware
Module 2 · 4 Hours to complete
Operating System
Module 3 · 6 Hours to complete
Networking
Module 4 · 2 Hours to complete
Software
Module 5 · 6 Hours to complete
Troubleshooting
Module 6 · 2 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Google IT Support Professional Certificate
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
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Students
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Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.