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CERTIFICATE
Technical Support Basics for Everyone
This course is part of Information Technology (IT) Support PC.
Course Cost
₹ 4,294
Beginner
Skill Level
5 Weeks
Self-paced Video lessons
This foundational course introduces the fundamentals of IT technical support, perfect for beginners with no prior experience. Learn about support roles, ticketing systems, remote support tools, and the IT support escalation matrix. The curriculum covers both technical and soft skills essential for success in the field, including customer service mindset, problem-solving techniques, and industry best practices. With insights from experienced IT professionals, students gain practical knowledge about career opportunities, progression paths, and daily responsibilities in technical support.
4.7
5,820 Enrolled
English
What you'll learn
Master technical support fundamentals and develop a customer service mindset
Understand IT support levels and the escalation matrix
Gain proficiency with ticketing systems and support tools
Learn remote support techniques and best practices
Explore technical support career paths and advancement opportunities
Skills you'll gain
This course includes:
PreRecorded video
Graded assignments, exams
Access on Mobile, Tablet, Desktop
Limited Access access
Shareable certificate
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Get a Completion Certificate
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Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 5 modules in this course
This comprehensive course provides an insider's view of IT support work, covering essential aspects of technical support roles and responsibilities. Students learn about support tiers, escalation processes, ticketing systems, and remote support tools. The curriculum includes both technical skills and customer service aspects, with real-world activities and practical exercises. Special emphasis is placed on career development, including progression paths and industry certifications. The course features insights from experienced IT professionals and hands-on projects with ticketing systems.
What is Technical Support
Module 1
Technical Support Skills and Opportunities
Module 2
Support Tools, Support Tiers, and Service-Level Agreements
Module 3
Ticketing Systems
Module 4
Hands-on Project: Ticketing Systems
Module 5
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Information Technology (IT) Support PC
Reviews
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
4.7
293
Reviews
28,66,835
Students
52
Courses
Amy Norton is an Instructional Designer and Technical Writer at Skill-Up Technologies with an MA in English. With over 15 years of experience teaching college-level research and writing, she has also worked extensively in IT, creating technical support content. Passionate about learning, Amy specializes in designing engaging courses for adult learners.
4.6
140
Reviews
31,49,375
Students
53
Courses
Rav Ahuja serves as the Chief Content Officer and Global Program Director at IBM Skills Network, where he leads curriculum creation, growth strategy, and partner programs. After earning his B.Eng. from McGill University and MBA from the University of Western Ontario, he co-founded Cognitive Class, an IBM initiative focused on democratizing access to in-demand technology skills. Based at the IBM Canada Lab in Toronto, he specializes in developing instructional solutions for AI, Data Science, Cloud Computing, and Cybersecurity. His impact on technology education is evidenced through his role as architect of numerous IBM Professional Certificates and instructor for over 35 online courses, including popular offerings like "What is Data Science?", "Introduction to Cloud Computing," and "Introduction to Artificial Intelligence (AI)." His courses have reached hundreds of thousands of learners worldwide, with "What is Data Science?" alone enrolling over 638,000 students. His recent work includes developing new Generative AI courses and career guidance content for IBM's Professional Certificate programs, demonstrating his ongoing commitment to preparing learners for emerging technology careers
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.