Completion

CERTIFICATE

Human Resources Management Essentials

This course is part of Johns Hopkins Medical Office Manager Certificate.

Course Cost

Free course

Beginner

Skill Level

6 Hours

Self-paced Video lessons

This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Johns Hopkins Medical Office Manager Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.

Michelle J. Campbell

Maura McGuire, MD, CPC, FACP

English

Michelle J. Campbell

Maura McGuire, MD, CPC, FACP

What you'll learn

Understand HR policies and legal issues in healthcare settings

Develop effective interviewing and hiring strategies for identifying top talent

Implement change management principles using proven leadership models

Create a culture of employee well-being through strengths-focused leadership

Conduct productive performance reviews and provide constructive feedback

Navigate crucial conversations related to employee performance and behavior

Skills you'll gain

HR Management

Healthcare HR

Employee Well-being

Change Management

Interviewing Skills

Performance Reviews

HR Policies

Legal Compliance

Organizational Culture

Medical Office Management

This course includes:

8 Hours PreRecorded video

3 assignments

Access on Mobile, Tablet, Desktop

FullTime access

Shareable certificate

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Top companies offer this course to their employees

Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.

There are 4 modules in this course

This comprehensive course provides a foundational understanding of human resources management specifically tailored for ambulatory care practices. The curriculum covers four essential areas of HR management: HR policies and legal compliance, effective interviewing and hiring practices, change management strategies, and creating a culture of employee well-being. Students learn practical skills including recruitment techniques, performance review best practices, change leadership models, and well-being-centered leadership approaches. The course emphasizes real-world applications with a focus on healthcare settings, making it ideal for those interested in transitioning into medical office management or enhancing their HR skills in healthcare organizations.

Human Resources Policy and Legal Issues

Module 1 · 2 Hours to complete

In the first module, we will explore HR policies and legal issues that organizations must navigate. You will learn about the key components of HR policies, including employee handbooks, codes of conduct, and anti-discrimination policies. We will also delve into employment laws and regulations that HR professionals need to be familiar with, such as equal employment opportunity, wage and hour laws, and workplace safety regulations. By the end of this module, you will have a comprehensive understanding of HR policy development and the legal framework governing HR practices.

Skills you'll gain

HR policy development

legal compliance

employee handbook creation

anti-discrimination policies

employment law knowledge

This course includes:

10 Videos

1 Assignments

1 Quizzes

1 Reading Materials

Interviewing and Hiring

Module 2 · 2 Hours to complete

The second module will focus on hiring great employees and helping them succeed. We will cover interviews and the hiring processes, onboarding best practices, and goal setting. We will also discuss tips for more meaningful performance reviews. You will learn effective interviewing techniques, methods for providing constructive feedback to candidates and employees, and strategies for managing crucial conversations related to performance or behavioral issues.

Skills you'll gain

Interviewing techniques

hiring decisions

onboarding

goal setting

feedback delivery

performance review management

This course includes:

8 Videos

1 Assignments

1 Quizzes

Change Management

Module 3 · 1 Hours to complete

In this module, we will delve into the concept of change management and its significance in organizational success. You will learn about the various stages of change, change models, and strategies for effectively managing change within an organization. We will explore the role of HR in facilitating and supporting organizational change initiatives, including communication, employee engagement, and addressing resistance. By the end of this module, you will have a comprehensive understanding of change management principles and HR's role in driving successful organizational change.

Skills you'll gain

Change management

leadership development

change models application

organizational communication

resistance management

change implementation

This course includes:

7 Videos

1 Assignments

1 Quizzes

Creating a Culture of Employee Wellbeing

Module 4 · 1 Hours to complete

The final module of the course will focus on the critical role of HR in creating a culture of excellence within organizations with a focus on employee wellbeing. You will learn how HR can shape organizational culture through talent management, employee engagement initiatives, and fostering diversity and inclusion. We will explore strategies for promoting a positive work environment, enhancing employee morale, addressing burnout and developing a culture that aligns with the organization's values and goals. By the end of this module, you will have gained insights into the HR practices that contribute to creating a culture of excellence.

Skills you'll gain

Well-being centered leadership

active listening

strengths-based management

role modeling

vulnerability in leadership

employee engagement

workplace culture development

This course includes:

8 Videos

Fee Structure

Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Johns Hopkins Medical Office Manager Certificate

Reviews

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Faculties

These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.

2,285

Students

Courses

Michelle J. Campbell

Michelle J. Campbell is an instructor from Johns Hopkins University, specializing in healthcare management courses on Coursera. She teaches a range of courses, including Data and Electronic Health Records, Healthcare Delivery for Medical Practice Managers, Human Resources Management Essentials, Introduction to Ambulatory Healthcare Management, Quality and Safety in Ambulatory Healthcare Management, and Revenue Cycle, Billing, and Coding. Her courses are part of the Johns Hopkins Medical Office Manager Professional Certificate, focusing on equipping students with essential skills for managing healthcare practices. These courses cover topics such as human resources, quality and safety, and healthcare delivery systems, all designed to enhance operational efficiency and patient care in ambulatory settings.

2,285

Students

Courses

Maura McGuire, MD, CPC, FACP

Maura McGuire, MD, CPC, FACP, is an instructor from Johns Hopkins University, teaching courses on Coursera such as Data and Electronic Health Records, Healthcare Delivery for Medical Practice Managers, Human Resources Management Essentials, Introduction to Ambulatory Healthcare Management, Quality and Safety in Ambulatory Healthcare Management, and Revenue Cycle, Billing, and Coding. She is an associate professor of medicine at the Johns Hopkins University School of Medicine and holds a joint appointment in health policy and management at the Johns Hopkins Bloomberg School of Public Health. Dr. McGuire serves as the assistant dean for part-time faculty and senior director of education and training for Johns Hopkins Community Physicians. Her expertise includes primary care, medical education, and quality improvement in healthcare settings.

Beginner

Skill Level

6 Hours

Self-paced Video lessons

Course Cost

Free course

Completion

CERTIFICATE

Frequently asked Questions

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