Rachel Strong is an experienced Customer Success Engineer at ROI Training, recognized as the Google Training Partner of the Year since 2017. Since joining the team, she has been instrumental in supporting Google Cloud's professional certification initiatives, ensuring that clients receive the highest quality training and resources. Rachel specializes in implementing training programs for strategic partnerships with major companies such as Telus and Home Depot, where she tailors educational experiences to meet specific client needs. Her role involves building customized training plans, managing client relationships, and facilitating the onboarding process for new customers. With a strong commitment to enhancing customer satisfaction and success, Rachel plays a vital role in helping organizations leverage Google Cloud technologies effectively. Her expertise in data analytics and training implementation makes her a key asset in driving successful outcomes for both clients and the company.