Pankaj Kumar Jalan serves as Assistant General Manager and Faculty at State Bank Staff College (SBSC), bringing over 20 years of diverse banking experience. His career progression includes key roles as Credit Officer, Branch Manager, and Regional Manager, providing him with comprehensive expertise in retail credit and banking administration. At SBSC, he focuses on developing banking professionals through courses in "Content Marketing Strategy" and "Introduction to Behavioral Finance," leveraging his practical experience in credit management and administration. His teaching combines theoretical knowledge with practical insights gained from his extensive field experience in various banking roles, making him particularly effective in training bank officials in both technical and behavioral aspects of banking.

R. Lalitha serves as Deputy General Manager and Senior Faculty at State Bank of India, bringing over 35 years of comprehensive banking experience since joining SBI in 1988. A science graduate who became Trainee Officer in 1992, she has developed expertise across multiple banking domains including Consumer Banking, NRI Services, FOREX Trading, Corporate Credit, Stressed Assets Management, and Digital Banking. Her career highlights include international experience at SBI Antwerp (Belgium), leadership roles in Trade Finance, Commercial Credit Analysis, and Digital & Transaction Banking. As DGM at SBI's training institute, she leads a team of nine faculty members, specializing in MSME Credit and International Banking education. Her diverse experience, particularly in digital transformation and international banking, makes her instrumental in developing future banking professionals while maintaining interests in reading and music.

Dr. Bindu K. Nambiar serves as Faculty (Marketing) at State Bank Institute of Consumer Banking, Hyderabad, bringing over 18 years of academic and industry experience in marketing and executive education. With an MBA in Marketing and a doctorate in Management Studies focusing on CRM implementation, she has established herself as a leading researcher in banking services marketing

Rahul Saxena serves as Chief Manager and Faculty at State Bank Institute of Consumer Banking (SBICB), Hyderabad, bringing over two decades of expertise in retail banking. After joining SBI as a Probationary Officer in Lucknow in 2000, he has built an impressive career managing three branches and leading the Retail Assets Processing Cell. His expertise spans retail credit operations, sales, service, and customer relationship management. As a faculty member at SBICB, he coordinates training programs and webinars on critical banking topics, including credit information reports and consumer banking. His role involves building capacity among banking professionals while sharing his extensive experience in retail domain operations and credit management.