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Conflict Resolution Skills
This course is part of Conflict Management.
Course Cost
Free course
Beginner
Skill Level
3 Hours
Self-paced Video lessons
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Conflict Management Specialization program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
4.4
70,854 Enrolled
English
What you'll learn
Use active listening skills effectively in conflict situations
Deploy appropriate communication tactics during conflicts
Create and implement conflict management plans
Facilitate collaborative solutions in challenging situations
Recognize when and how to intervene in conflicts
Skills you'll gain
This course includes:
1.5 Hours PreRecorded video
2 peer reviews
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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Get a Completion Certificate
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Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
CREATED BY
PROVIDED BY
Top companies offer this course to their employees
Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.
There are 5 modules in this course
This comprehensive course focuses on developing essential conflict resolution skills for professional and personal settings. Students learn practical techniques for active listening, strategic communication, and creating effective conflict management plans. The curriculum covers key concepts including collaborative solutions, position versus interest analysis, and implementing actionable resolution strategies. Through case studies, expert interviews, and hands-on exercises, participants develop the skills to transform conflicts into positive outcomes.
Welcome to Conflict Resolution
Module 1 · 22 Minutes to complete
Active Listening & Communication Skills
Module 2 · 31 Minutes to complete
Communication Problems and Skills
Module 3 · 1 Hours to complete
Developing Conflict Management Plans
Module 4 · 1 Hours to complete
Applying Conflict Resolution Skills
Module 5 · 11 Minutes to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Conflict Management
Reviews
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
4.5
564
Reviews
1,26,387
Students
10
Courses
Najla DeBow is a seasoned human resources (HR) professional with extensive experience in managing HR functions across mid to large companies, including those with multi-state and international operations. Known for her high emotional intelligence (EQ) and calming communication style, Najla has successfully developed the HR infrastructure for three different companies, showcasing her ability to create and implement systems that support organizational growth and employee engagement.Her expertise spans a broad range of HR functions, including benefits renewal, compensation programs, policy and procedure development, employee handbooks, and learning and development initiatives. Najla has also served as a trusted HR Business Partner, providing strategic support to division heads and C-level executives. Her work in mergers, acquisitions, and expansions has further demonstrated her ability to lead organizations through complex transitions while maintaining a strong focus on employee relations and company culture.At the University of California, Irvine, Najla teaches several courses focused on conflict management and communication, including Conflict Management Project, Conflict Resolution Skills, Intercultural Communication and Conflict Resolution, and Types of Conflict. Through her courses, she imparts valuable skills to professionals, helping them navigate and resolve workplace conflicts effectively. Najla’s practical HR experience, combined with her academic teaching, empowers students to approach conflict with understanding, empathy, and strategic problem-solving.
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.