Problem-solving is an essential skill in today's fast-paced and ever-changing workplace. It requires a systematic approach that incorporates effective decision-making. Throughout this course, we will learn an overarching process of identifying problems to generate potential solutions, then apply decision-making styles in order to implement and assess those solutions. In this module, we will learn to identify problems by using a root cause approach as a foundational tool.

In this module, we discuss how mindset and personal bias can potentially limit creativity in solving workplace challenges. We'll review problem-solving styles and creativity enhancement approaches to generate a variety of unique solutions while addressing constraints and limited resources.

In this module, we explore which decision-making styles lend themselves to best solve the problem given its affordances and limitations. Tips for making better decisions are outlined as well as hazards to avoid.

In this module, we learn to implement and assess the chosen solution. As we get ready to implement, we review situational variables as elements in the environment may have shifted during the decision-making process. We also define the solution's performance metrics and Key Performance Indicators (KPIs) to measure the solution's impact on the organization.