Executive Certificate in Customer Relationship Management.
IIM Lucknow's Executive Certificate Program in Customer Relationship Management offers a comprehensive curriculum focusing on CRM strategies, analytics, and best practices. This 6-month program equips professionals with tools and techniques for effective customer relationship management.
₹ 1,16,250
Overview
Join IIM Lucknow's premier CRM program to master customer relationship strategies and analytics. This comprehensive program combines theoretical frameworks with practical applications, featuring real-world case studies and industry-relevant projects.
Why Data Science and Analytics?
The program offers unique benefits including campus immersion, interactive learning platform, and certification from IIM Lucknow. Learn from expert faculty and gain hands-on experience with modern CRM tools and technologies.
What does this course have to offer?
Key Highlights
Interactive learning platform
Campus immersion module
Real business case studies
Peer learning opportunities
Industry expert sessions
Practical assignments
Who is this programme for?
Marketing professionals
Customer service managers
Business analysts
Entrepreneurs
Sales professionals
Minimum Eligibility
Diploma/Graduate with 50% aggregate
Minimum 6 months work experience
Selection based on application and SOP
Telephonic interview if needed
Not sure whether you qualify for this programme?
Admission Overview
The selection process includes evaluation of application forms and Statement of Purpose. Candidates must meet academic and work experience requirements. A telephonic interview may be conducted if needed.
Here's a Glimpse of Your Degree
*Disclaimer: The image is for illustrative purposes only and may be subject to change at the discretion of Management.
Selection process
How to apply?
Curriculum
The curriculum covers key aspects of CRM including service design, predictive modeling, customer acquisition, engagement, and retention. Focus areas include analytics, relationship marketing, and social CRM.
There are 5 semesters in this course
The program is structured around five core modules: Designing of Services, Predictive Modelling, Acquiring Customers, Customer Engagement, and Customer Retention. Each module includes theoretical concepts and practical applications through case studies and assignments.
Designing of Services
Predictive Modelling
Acquiring Customers
Customer Engagement
Customer Retention
Programme Length
6 months with flexible learning schedule through Direct-to-Device platform
Whom you will learn from?
Learn from top industry experts who bring real-world experience and deep knowledge to every lesson. The instructors are dedicated to help you achieve your goals with practical insights and hands-on guidance.
Tuition Fee
The total program fee is ₹1,16,250 including GST, covering all learning materials, campus immersion, and certification costs. The fee includes an application fee of ₹2,500 and program fee of ₹1,13,750. Payment can be made in three installments with a processing fee at application, followed by two subsequent payments during the program. The comprehensive fee structure covers access to interactive learning platforms, one-day campus immersion module, and all course materials.
Fee Structure
Payment options
Need help understanding fees, EMI options, or scholarships?
Loading alumni...
About the University
Established in 1984, IIM Lucknow is the fourth Indian Institute of Management established by the Government of India. Located on a sprawling 200-acre campus in Lucknow, it is renowned for its excellence in management education. The institute offers diverse programs including postgraduate, doctoral, and executive education. IIM Lucknow became the first IIM to establish a second campus at Noida in 2005, exclusively for executive education. The institute combines the interactive case study method with globally acclaimed faculty in a close-knit environment, developing ethical business leaders ready to make a global impact
#111-120
QS World Ranking
#55
FT Global Ranking
#7
NIRF Management Ranking
Affiliation & Recognition
Affiliation & Recognition
Career services
IIM Lucknow's Career Development Centre provides comprehensive placement support through a well-structured process. The institute maintains strong corporate relationships and organizes various training programs, workshops, and seminars to enhance students' employability. The placement process includes summer internships, which serve as a crucial bridge between academic learning and corporate experience. The center facilitates campus recruitment drives, internships, and job fairs, connecting students with leading employers across various sectors. The institute's placement cell works year-round to ensure students receive optimal career opportunities and guidance, resulting in consistent 100% placement records
100%
Placement Rate
30LPA
Average Package
65LPA
Highest International Package
250+
Total Recruiters
Top Recruiters
₹ 1,16,250
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.