Conversational Selling Playbook for SDRs
This course is part of Salesforce Sales Development Representative.
Course Cost
Free course
Beginner
Skill Level
23 Hours
Self-paced lessons
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Salesforce Sales Development Representative Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
What you'll learn
Master strategic questioning and trust-building techniques
Develop ideal customer profiles and lead generation skills
Create effective multi-channel outreach strategies
Build emotional intelligence for sales success
Generate empathetic and engaging sales communications
Skills you'll gain
This course includes:
4.5 Hours PreRecorded video
19 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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There are 5 modules in this course
This comprehensive course teaches SV Academy's Conversational Selling Methodology for Sales Development Representatives (SDRs). Students learn the 8 principles of effective sales communication, from strategic questioning to objection handling. The curriculum covers lead generation, prospect qualification, multi-channel outreach strategies, and emotional intelligence in sales contexts. Emphasis is placed on practical application through real-world scenarios and hands-on exercises.
Learn the Conversational Selling Methodology
Module 1 · 6 Hours to complete
Generate Leads and Narrow Your Prospect List
Module 2 · 4 Hours to complete
Apply Conversational Selling Across Multiple Channels
Module 3 · 6 Hours to complete
Get Results with Emotional Intelligence
Module 4 · 6 Hours to complete
Design a Multi-Channel Outreach Approach
Module 5 · 1 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Salesforce Sales Development Representative
Reviews
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Faculties
These are the expert instructors who will be teaching you throughout the course. With a wealth of knowledge and real-world experience, they're here to guide, inspire, and support you every step of the way. Get to know the people who will help you reach your learning goals and make the most of your journey.
Frequently asked Questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.









